FAQs

FAQs

Q: Can I return items?
A: We now accept exchanges within 7 days of the item arriving to you. Please contact our team via Instagram Direct Message or Email:  for further information.

Q: Do you have a physical shop? 
A: Yes, catch us at 45 The Green, Aberdeen, Scotland, AB11 6NY. We also have permanent locations opening in Edinburgh & Glasgow later this year. 

Q: What are the conditions of your goods? 
A: Brand new condition, never been worn 

B : Been used very lightly 
C: 8/10 condition or above. 

Q: What size should I order?
A: To help determine appropriate sizing, we recommend referring to the original manufacturer’s size guide.

Q: Do you guys source items? I am looking for something specific.

A:  Yes we do, we can basically source any streetwear item or pair of sneakers that exist. Please reach out to our personal shopping team via Instagram Direct Message or Email: source@overhypestore.com


Q: Is the stock on your web-shop the same as the stock in-store?
A: Our physical store in Aberdeen offers a much wider range of items than our web-store.

Q: Are all products authentic?
A: All shoes and clothing are guaranteed to be 100% authentic. Buy with confidence as all shoes and clothing listed for sale are thoroughly inspected by our knowledgeable staff for authenticity and condition.

Q: Can I sell my unwanted items to Overhype?
A: Yes, find out more information here about selling your goods.

Q: How soon do you ship orders?
A: We ship orders everyday! Your order will be dispatched same day if placed before 2pm GMT.

Q: How often do you get new stock? Do you have deliveries on a certain day?
A: We get new stock in everyday! Keep an eye on our Instagram & Facebook to see the stock that comes in and out our store & website.